Description: |
SysInformation Account Manager Description
The SysInformation Billing Account Manager is the quarterback responsible for ensuring client’s account is worked efficiently and effectively, goals are met, vendors are managed appropriately, work quality is achieved, and issues and results are communicated. The Account Manager must be independent, diligent and possess good written and oral communication skills.
Note: (a) Please note that specific roles and responsibilities are subject to change based on client and company needs (b) Please also note that the Account Manager will need to work out of our office, which is currently located near MoPac and BeeCaves Road in Austin, Texas
Compensation: $29k-35k + benefits
www.sysinformation.com
|
Duties: |
Some of the Account Manager’s key roles and responsibilities:
1. Primary Contact for Clients and Vendors: Communicate directly with clients. Resolve issues such as missing EOB payments, write off approvals, and refunds. Facilitate solving any issues between vendors and the client. Send weekly and monthly reports, and keep the client up to date on the status of their account.
a. Note: Routine exceptions for missing claims information will be submitted by designated operators, who are to cc: Account Manager.
b. Exceptions resolution: Work to ensure all exceptions answered in timely manner, work to reduce volume of exceptions, ensure account noted where client does not answer exception in timely manner.
2. Daily status monitoring: Check the dashboard daily and otherwise verify that the workflow is being followed and all work is being completed on time and to full resolution.
3. Quality Control: Be responsible for the quality of all work done on the account and working to improve, through coaching, the future quality of work.
a. Use software tools and various reports to monitor overall performance.
b. Perform and ensure vendors perform specific QC checks
4. Reporting and communications: Prepare and/or analyze reports periodically to ensure progress on client’s account
5. Patient Calls – Handle any inbound patient calls. Inform clients of escalated or problem patient calls.
6. Integrity of outbound mailing (if any) – Ensure paper claims, notices, and statements are sent appropriately. Keep log of files received and files mailed.
7. Collections handoff – Ensure follow-up process fully conducted including reminder calls to patients (if applicable to account) and ensure consistent notice to client for collections activity.
8. Month end closure – Close the month prior to or no later than the 10th.
9. Catch-all – At end of the day, the Account Manager jumps in where needed to solve problems and perform work (e.g., call on a claim, post an ERA, research an issue) to meet our goals of collecting the maximum compliant amount and pleasing customers while operating a profitable business. |
Qualifications: |
Please only apply if you can demonstrate all of the following in your resume:
• 2+ years experience with physician billing or hospital billing.
• Proficiency with advanced, web-based billing systems.
• Experience interacting directly with providers on claim issues.
• Ability to manage vendors.
• Outgoing, take charge personality.
|
