| Employer: | Precision Practice Management |
| Job Location: |
St. Louis, MO - Saint Louis County |
| Employment Type: | Full Time |
Description: |
Precision Practice Management (Precision) has become one of the industry’s leading enterprises by providing a full portfolio of products and Medical Billing Services to nearly 400 physicians nationwide. Our years of success can be attributed to a forward-thinking, results-oriented approach to business needs.
At Precision, we stay on the cutting edge of technological advancement and workflow innovation. We have invested heavily to keep advancing the use of that technology for the benefit of our clients. We also know our people make the real difference in maintaining a consistent level of superior performance. Precision’s staff includes software developers, network administrators, claims specialists, billing representatives, and client services coordinators. With a diverse portfolio of experience and competencies, we foster a work environment based on teamwork and strong communication, while keeping our customers needs at heart.
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Duties: |
The Help Desk Analyst is a Tier 1 Position dedicated to efficient handling of incoming IT related client support issues via e-mail and phone calls in a fast-paced work environment. This is an excellent opportunity for someone with a customer oriented, positive attitude who is looking to further their career in the growing field of Healthcare IT.
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Qualifications: |
The desired candidate will have knowledge of Windows Server, Windows XP/7 Installation & troubleshooting, Microsoft Office, Internet Explorer, basic networking (WIFI/LAN), PC hardware & troubleshooting. Candidate must have the following skills: the ability and desire to provide excellent customer service, excellent organizational skills, the ability to manage multiple tasks/projects efficiently and excellent problem solving ability. The successful candidate must be a team player with a positive attitude and be able to work independently. Position requires individual to participate in monthly On-Call rotation. Candidate must be willing to travel to client sites on an as needed basis within the metro region including offices in IL.
The ideal candidates will posses 2-3 years of prior helpdesk experience. Candidate must be a self-starter with the technical knowledge to troubleshoot, diagnose and fix general PC issues and possess drive, determination and a desire to learn the IT business from the ground up. Advancement opportunities are readily available for the right candidate.
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