Description: |
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Contact:
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POSITION PURPOSE
Provides senior level management of operations of a Distributed Shared Service Center dedicated to the financial clearance of patients and the billing and collection of healthcare accounts receivable for services provided by multiple Trinity Health hospitals, exceeding $1 billion in net revenue annually. Directs activities of patient registration, financial clearance, third party billing, patient billing, insurance and patient liability follow-up, cash posting and customer service; provides technical and change management expertise to improve various revenue management processes within Trinity Health. Works closely with other revenue functional areas including reimbursement, payer negotiations and contracting, utilization management and coding. Manages vendor relationships for patient collections, bad debt management and other activities as needed. Identifies and implements leading practices processes and technology necessary to achieve objectives. |
Qualifications: |
MINIMUM QUALIFICATIONS
Must possess a comprehensive knowledge of hospital Patient Financial Services Management, as normally obtained through a Bachelors degree in Accounting, Finance, Business Administration or other related field and six to ten years of progressive management experience in a large hospital or multi-hospital setting. Masters Degree preferred. HFMA Certification highly desirable. Must demonstrate an ability to plan, coordinate, implement and control the Admitting, Financial Counseling, Billing and Collection services and to function effectively in a management position in a complex centralized environment. Must possess a demonstrated knowledge of process improvement techniques and their application. Must possess ability to lead implementation and process improvement projects with minimal supervision. Must possess analytical skills in order to understand financial systems and patient accounts and to detect and resolve problems related to accounts receivable and system implementations. Must possess strong written and verbal communication skills to communicate effectively with a wide-ranging audience. Must be comfortable operating in a collaborative, shared leadership environment. |
