Healthcare Administrative Partners, HAP, is looking for a detail oriented and computer savvy Credit Balance Coordinator with a customer first mentality to work full-time in our remote Operations team.

Healthcare Administrative Partners is a leading provider of medical billing, coding and consulting for healthcare providers. Our headquarters is located near Philadelphia in Media, PA. Our outsourcing operations are conducted in our Media location as well as in our Portsmouth, NH office. We strive to deliver our services effectively, efficiently, and with the highest level of integrity possible. That's how we've earned our clients' trust for over two decades and continue to earn their business every day. From helping healthcare providers attain their financial objectives to having more time to spend with patients, we're enabling our clients to achieve their goals specifically because of the dedication of our employees.

As a Credit Balance Coordinator, you will be responsible for coordinating credit balance resolution between operational and finance departments.

Duties include:

• Coordinating with clients, staff, and supervisors to resolve payment questions and concerns.
• Identifying, researching and processing refunds and overpayments across all clients.
• Verifying payment postings are performed accurately and timely for all payments, denials, refunds, recoupments, adjustments, and correspondence daily.
• Notating and documenting department research effectively.
• Identifying trends in posting questions and errors and notifying management.
• Investigating credit balance trends and make recommendations on findings in an efficient manner.
• Reconciling audit journals daily.

• Maintaining department process documentation and update as needed.
• Reviewing and reconciling daily bank deposit, including bank statements, client emails and all other deposit information provided by client.
• Monitoring and balancing payment and cash logs and work with cash posters to resolve all balancing issues.
• Prioritizing and resolving all postings in Hold Account utilizing documented procedures.
• Reviewing and responding daily to all vendor issues and queries from internal departments and act within 24 to 48 hours, ensuring continued follow-up until resolved.
• Monitoring outstanding variance of un-posted cash to ensure end of month deadlines will be met and report to management when variance is greater than 48 hours.

The ideal candidate will have an understanding of the revenue cycle process and billing software and a strong ability to problem solve.

If you are passionate about your work, able to manage the inevitable obstacles that come your way, and are willing to go the extra mile to exceed expectations, we're interested in talking to you.

Benefits: Competitive pay, Health insurance, Dental insurance, Vision insurance, Retirement plan, Paid time off, Flexible schedule, Philanthropy

E-Verify and Equal Opportunity Employer